FAQs

PRODUCTS & INGREDIENTS

What does SNSRY mean?
SNSRY (pronounced sensory) is a brand devoted to elevated everyday rituals. We craft thoughtful personal care products that nourish the senses through understated luxury and meticulous formulation.

Are your products natural?
We prioritize plant-based and naturally derived ingredients. When safe and necessary, we use select synthetics to ensure optimal performance, stability, and safety—always with full transparency.

Are your soaps made with lye?
All true soaps are made using lye (sodium hydroxide), but none remains in the final product. Our cold process bars are fully cured and gentle on the skin.

Do your products contain sulfates, parabens, or phthalates?
No. All SNSRY formulations are free from sulfates (like SLS), parabens, phthalates, and other commonly avoided ingredients.

Are your products vegan and cruelty-free?
Yes. SNSRY products are 100% vegan and never tested on animals.

What is the shelf life of your products?
Most products are best used within 12–18 months. Each item includes a Period After Opening (PAO) icon for reference.

ORDERS & SHIPPING

Where do you ship?
We ship worldwide.

How long does shipping take?
Orders typically ship within 1–3 business days. Transit times vary by location, but most orders arrive within 5–7 business days.

Do you offer free shipping?
Yes, we offer free shipping on U.S. orders over $50.

Can I modify or cancel my order?
We process orders quickly, but if you need to make a change, email us at support@snsry.co as soon as possible. We’ll do our best to help.

How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information.

RETURNS & EXCHANGES

What’s your return policy?
Due to the personal nature of our products, we cannot accept returns of opened or used items. If something arrives damaged or defective, please contact us within 7 days of delivery.

My order arrived damaged. What should I do?
Please email a photo of the damaged item and packaging to support@snsry.co, and we’ll make it right.

SUSTAINABILITY & PACKAGING

Is your packaging recyclable?
Yes. Our packaging is designed with recyclability in mind. Most of our bottles, jars, and boxes are recyclable—please check your local guidelines.

Do you offer refills or bulk sizes?
Yes, we offer bulk sizes for select products, including 1-gallon refills of shampoo, conditioner, body wash, and hand soap.

Are your products made in the USA?
All SNSRY products are proudly formulated and produced in the United States using globally sourced, responsibly harvested ingredients.

OTHER

Can I carry SNSRY in my store?
We’d love to hear from you. For wholesale or stockist inquiries, please email wholesale@snsry.com.

Still have questions?
We’re happy to help. Reach out anytime at support@snsry.com or follow us on Instagram @snsry_skincare for updates and behind-the-scenes.